


NextGen Hotel Introduction
Participant Guide
Objectives
Upon
completion of the NextGen Hotel Introduction training
module, you will demonstrate your knowledge by meeting the following
objectives:
Notes
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To begin
searching Hotel or Airfare, select Book Hotel NextGen?? (specific
text will depend on the brand) from the left side of
the Member Details screen within MemberMaint.from the link next to
the name. When
you click this link it will automatically open the hotel engine in a separate
tab from MemberMaint.
<Update
ScreenShot when built>

@ Note: Right-click and select Open in a New Tab to open NextGen Hotel
in a separate tab from MemberMaint.
This will make it easy for agents to toggle between both applications.
**Need Screenshot**
The agent
will be sent to the NextGen Hotel site.

Notes
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On the Home
page you will now enter your search criteria.
1

1.
You may search by destination, address/zip code, or point of
interest. Hotel NextGen is now using Google LocationsPlaces,
with some parameters ICE has removed. You can start typing
in and a dropdown box will provide the most popular options based on the
information typed. To refine the
options in the drop down box, continue to type more
letters. If you do not select the
item in the dropdown box, the system will autoselect
the item at the top of the list by simply hitting enter or tab. **Need
PamÕs notes**. Once the destination results drop-down populates, you must click the appropriate selection
from the drop-down as the search will not work without selecting from the
populated list. If you simply tab to the next field, you will not be able to
search.
1.
2. Tab through the fields to select the Check-in and Check-out dates. The fields will open a calendar to select the
specific date. Once youÕve selected a Check-in Date, the default Check-out date
will populate for a 2 night stay. Change this as necessary by clicking into the
field and using the Calendar pop-up.

3. If more than one (1) room is needed, you may tab to
select the number of Rooms by
clicking on the drop-down arrow. The default selection is one (1) room.
<FIRST RELEASE WILL BE 1 ROOM ONLY>
4. Next, tab to the ÒGuestsÓ
field. The default selection is Ò2 adults and 0 children.Ó Click the drop-down
to change the selection. For options other than 1 or 2 adults, you will need to
click on the ÒMore OptionsÓ
selection. When selecting this option, detailed fields will appear for you to
select the specific number of Adults, Children, and the Ages of the Children.


5. Once all search criteria has been
entered, simply click the ÒSelectÓ
button. Depending on your ÒGuestsÓ
selection, the button will change location.
![]()

6. The next page will show all hotels
matching the criteria you selected. Notice this page shows Ò259 results found.Ó As you begin using
the filtering functions on the left menu, you will see this number
automatically update.
![]()

@
Note:
Unlike CSI, all results will populate allowing for quicker filtering.
7. You may scroll through the results to
locate the best property for the customer and you may use the filtering options
on the left menu. Filtering options include the following:
a. Hotel Name
b. Rating
c. Price Range Ð using the slider
d. Amenities available
e.
a.
Specific Area
Location (need PamÕs wording on how the filtering is now done)
b. c. d. e.

@
Note:
On the left bar, you may use the red arrows to select a specific range
of search results by star rating and price. You may also type in a particular hotel
name the Member requests. You may also type in a partial name and find all
matching options such as Hilton, Sheraton, Marriott, Courtyard.
Unlike with CSI, if you have already filtered the search, you will be
dynamically able to filter to update the results further.
@ Note: The
pricing in the large font to the right of the hotel shows the total booking
price per stay per room night
(this will change by brand).
In this example, the room rate is $114 per night and we have only
selected one (1) room. If
we would have selected two (2) rooms, this price may have shown $228 or another
price, should there be discounts for multiple rooms.
@
**Are we still going to require
agents to ONLY book 3 stars + ?
@
Note:
Agents are not allowed to search for anything below a 3 Star for a
points booking unless the customer specifically requests it.
@
Note:
For a cash booking, we can search for a lower rating, but preface it by
letting the Member know we are not able to assist them if they have a problem
at that establishment.
Notes
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Declining
Balance Model Example:
**update
screenshot**
![]()

Cash
Back Model Example:
**To
come in next versions**
Sears
Promotional Savings Example:
**Is this the 20% discount store? And how will this be
built into NextGen?**
Cash
Example:
**Screenshot in next version**
How do we want to word this Ð will this act the same
as CSI?**
!
Important:
Notice the page now appears to look like the MemberÕs website. NEVER
click on the blue menu items at the top of the window. This will take you out of the agent
booking portal and into the MemberÕs booking portal. If you are in the Member portal, you
will not be given commission.
1. Scroll through the list to find the
desired hotel and click on the Select button
to begin booking.
![]()

2. Scroll down to view the room type
selections. All room types will
appear. **Need better example, as I was using this hotel example throughout,
but they have no room photos.** You will now see
specific photos by room type. Unlike CSI, these room types will show for ALL
Suppliers. **Where will we see margins?** Once you and
the member have decided on the specific room theyÕd like, click the ÒCheckoutÓ
button.

You can view
ratings, reviews, details, maps, and photos for each Hotel by clicking on the
tabs named Details, Amenities, Reviews,
Photos, and Map.
**Need PamÕs
wording on the geolocation and the ÒareasÓ and NOT radius**
@
Note: Also note that the display location will include all
metropolitan area and/or local results around the area listed in the
field. For
example: Honolulu may provide
results for surrounding smaller cities such as Waikiki.
Details Tab
The
Details Tab will provide information such as property location specifics,
dining information, premium amenities, room details, and other information
provided by the hotel.

Amenities Tab
The
Amenities Tab provides the full list of amenities at the property, as provided
by the hotel. Some of these amenities are listed as filters in the left menu on
the results page.

Review Tab
We
now will receive **Pam need website name**TripAdvisor
reviews from customers. These are live reviews and will provide the most recent
2-3 reviews for each property. There will be a ÒmoreÓ
button in future versions** will we do this?**
Photos Tab
The
Photos Tab will take you to the Photos section of the page. Photos are listed
in a table format and includes all photos provided by the hotel.

Map Tab
The
search result listings will default to List
View. In order to view the
results within a map, click on the Map
View Tab. You may zoom in and out of the map area
using the plus and minus signs.
This will particularly help when you are not familiar with a specific
city or area.

!
Important: For
cruise pre and post hotel bookings, it is important to communicate with the Member
the location of the hotel in reference to the location of the Cruise Port. A Member may want to stay in a hotel
closer to the Cruise Port, rather than close to the Airport, for example.
**I donÕt see anything about the Suppliers on the Test site Ð I know we
are only testing Expedia, so this will be information To Be Changed**
Another area you will want to familiarize yourself with is the orange Supplier box. This box is located just below the image
of the hotel on the left side of the listing.
The five (5) suppliers ICE works with are:
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1) |
Expedia Stand Alone Rates |
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2) |
Expedia Net Rates |
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3) |
Tourico Net Rates |
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4) |
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5) |
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@
Note:
At this point, you may change
the search criteria, if needed.
Notes
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3.
The Guest Information section should
auto-populate with the contact information from the name record you memberÕs
contact information from MemberMaint.
a.
If the
reservation is for one (1) room, but multiple people will be checking in at
separate times, all names must be included on the reservation.**We donÕt have this yet**
b.
If booking
multiple rooms, agents must enter a different name for each room or the system
will error out. If 2 parents and 2
kids, enter one (1) parent name on the first room and the other parent on the
second room.

YouÕll notice the detailed pricing breakdown in the ÒAccommodation InformationÓ section on the right side of the screen. This section is a summary of the entire booking, showing any alternative currency within the booking.

In the ÒPayment & Billing DetailsÓ section in the DBC model, you will see the ÒTravel CreditsÓ statement showing the memberÕs current balance and the available amount to be used on the current reservation. You may use the slider bar to change the Travel Savings Credits to be used, up to the maximum available for the reservation.

All Credit Card details must be completed as required.
4. The Billing Information section will be auto-populated with the MemberÕs contact details from MemberMaint. If the Credit Card billing address is different, you will need to edit these fields accordingly. The Member information and credit card fields must be filled out completely and accurately.
Once all details of the reservation have been confirmed, scroll to the Terms and Conditions section. Agents will still need to read the appropriate Validations Script, but will find details such as additional charges, cancellation policy, and other mandatory fees and taxes in the Terms and Conditions box. You will need to scroll through the box to read the section in its entirety.

Once the Validation Script and Terms and Conditions have been completed, you will need to click the ÒPlease check this box to confirm you have read and agreed to the terms and conditions above.Ó
**Text needs to be
updated Ð it currently says ÒbockÓ not Òbox.Ó

You are now ready to click the ÒComplete ReservationÓ button.
**Need to review these notes**
@
Note: When
booking a Points Member, you will see a field to enter the amount of Points to
apply. Enter appropriately and
click on the Update Totals button. (See
Points example above)
@
Note: When
booking a DBC Member, you will see a field to enter the amount of Credits to
apply. Enter appropriately and
click on the Update Totals button. System will give a max amount but the
client may opt to use less.
1.
In the Email Confirmation and Itinerary
section, ensure that the email is correct to send the email confirmation. You have the option to send multiple
parties. If a Member does not have
an email and requires a snail mail confirmation, agent must send an email
request to yourself and you will mail it to the client.
7

@ Note: The ÒConfirmation
Email AddressÓ is the address to which the Invoice, with pricing
details, will be sent. The ÒAdditionalÓ Email addresses will only be
sent a confirmation with booking details.
No invoice or pricing information will be included in this email.
**Future
version**
2.
If Member chooses
to use Vacation Cash, you will need to refer to the Vacation Cash Calculator
Excel spreadsheet. Type the Discount Code from the spreadsheet into
the Promotional code field
and click on the red Get Discount button.
Œ
Example: Notice we
used the Discount Code of VC23 and the
new price updated with the Promotional Code discount shown in green.

Notes
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**UAT does NOT show a Middle Initial field Ð will there be any issues
with this? Will the Middle Initial appear in the First Name field like with
CSI?
@ Note:
á If the client has a middle initial appearing in the First
Name or Last Name field, you must REMOVE this middle initial from the field.
á If booking Air, the agent would input the MemberÕs
name as it appears on their Government
issued ID.
**Will
need all screenshots in next versions**
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Declining Balance Example: |
Cash Back Example: |
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Cash Example: |
Points Example: |
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@ Note: The ???
section shows the ICE margin; NEVER quote the Net Price to the customer!
You must always read the validation script verbatim along with the
terms and conditions prior to processing the credit card!!!
**What did we decide with reading the entire T&CÕs?**
!
Important Note: ALL POINTS PURCHASES ARE FINAL.
THEY CANNOT BE MODIFIED OR CANCELLED!
**Have not been able to get the
Confirmation Screen.**
3. Once the confirmation screen appears,
give the number to the Member and finalize the validation, continuing with the Closing section of the script.
HereÕs an example of
the Booking Confirmation:

4. Next, you will add an Activity Note
in MemberMaint of ÒValidated
Booking Ð Travel.Ó The
notes formatting is as follows:
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Booking # |
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Booking Type |
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Points Redeemed (If applicable) |
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Brief Description |

5. End the Recording and TRANSFER the Call according to the
Transfer Eligibility Checklist.
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